FAQ's
FarMeatCo is your personal meat brand.
For an optimal experience with FarMeatCo, please read through our FAQs. If you have any queries, please reach out to us at:
contact@farmeatco.com
or
call us at 011 400 78 786.
Order And Delivery Related Queries
How do I place my order?
You can place an order from our Website, Mobile App, WhatsApp no or on our Mobile Number: 8588860045.
I'm unable to apply a coupon code to my order.
Coupon codes are not applicable on discounted products (and exotic meats) unless specified otherwise. However, if your cart also has products that aren't on discount and qualify for a promotional offer (say minimum order value of Rs 499), you'll be able to apply the coupon code.
Do you sell halal certified products?
Yes, we stock and sell only halal certified products
Is there any GST on the goods?
All our prices are inclusive of applicable Goods and Service Tax. Orders
Can I pick up my order from your nearest outlet?
We currently don’t have any serving outlets in Delhi and are working on opening the first outlet soon. You will be delivered the products from the distribution centre, depending on the stock availability there. You can use our website or mobile app to place any specific order, and have us deliver it to your doorstep in 90 minutes or less.
How long does it take to deliver my order?
Express Delivery orders will be delivered within 90 minutes and Scheduled Delivery orders will be delivered according to the time slot selected by you. Please note some localities might not be eligible for Express Delivery.
Can I pre-book an order?
Yes! You can pre-book and schedule delivery for the next day.
How can I track my order?
You can track your order through the order tracking link attached to your order.
Will I be able to order more than one of the same item?
Yes, you will be able to order more than one of the same item. Simply change the numerical value in your shopping cart to your desired quantity.
I haven’t received my order confirmation email.
Your order confirmation e-mail is sent to the email address linked to your FarMeatCo Account immediately upon placing your order. If you do not receive it, please check the junk or spam folder in your email client. If you still cannot locate the confirmation, you may log into your FarMeatCo Account and select 'Order History' to view all of your orders. If the order you placed does not appear, the order was not successfully confirmed. You may also write to us at contact@farmeatco.com or call us at 011 400 78 786. if you’re experiencing any difficulties in placing and / or confirming your order.
Why are the items in my shopping cart no longer available?
Items will continue to appear in your cart until you’ve removed them or checked out. Make sure you are logged in to your FarMeatCo Account. Your name will appear on the upper right side of the screen. If you are not logged in, do so by clicking the 'SIGN IN' button. If you are logged into your account and if you have not checked out or removed the items from your bag, the items may have been sold out.
I would like to see my previous orders.
You can find your previous order information by logging into your FarMeatCo Account. Choose ’Order History’ for a list of all successful orders placed under your account. For any order related questions, you can contact customer care at contact@farmeatco.com or call us at 011 400 78 786. We’re available 7 days a week, Monday to Sunday from 7:00 AM to 11:00 PM.
What all I need to get started with my FarMeatCo account.
Your email address, Facebook or Google account is all that you require to sign-up and login.
Do I need to register or create an account before making a purchase?
Yes, it’s mandatory. You need to create an Account to make a purchase.
I think I may have forgotten my password.
Go to the Password Reminder page and enter the email address used to create your account.
I think I may have forgotten which email address I used!
If you can’t remember your email address, then you will need to create a new FarMeatCo Account.
I am unable to log in to my account.
Try the 'Forgot Password' option. If you’re still not able to log in, please write to us at contact@farmeatco.com along with your registered email address. You can also call us with your
registered mobile number at 011 400 78 786.
How do I reset my password?
Click on this link to reset your password. You’ll get a confirmation email with a link to reset it. In case you’re still facing problems, contact us via
email at contact@farmeatco.com
or
call us at 011 400 78 786.
How do I change my address?
Go to your Account panel and just edit your address. Your default address will be updated automatically.
Can I order for a delivery to a different address?
Yes, you can add a new address in your Account panel. You can add and save as many addresses as you want to.
I have not received my order. Who do I contact?
Go to Order History under your Account and check the status of your order. If you still have any queries, then please contact us at contact@farmeatco.com or call us at 011 400 78 786.
I received an incomplete order.
We regret the inconvenience caused. Please contact our team at 011 400 78 786. We’ll address your issue immediately.
I want to place a bulk order.
Yes, we do take bulk orders. Send us an email to contact@farmeatco.com and please specify the product(s), quantity, date and time on which you require the order.
How can I cancel my order?
In case you would like to rethink your purchase, you can cancel your order at any point until it is out for delivery and your money will be refunded to your original source of payment. It will be initiated instantly at the time of cancellation and credited to your payment source in a maximum of 5-7 business days. Please note that once your order is out for delivery, it cannot be cancelled or refunded irrespective of the mode of payment.
Payments Related Queries
Why is there a difference between my bill amount and what was shown on the website / app?
The prices mentioned on the site and app are for reference only. The final bill amount is based on the actual weight of the packed product. To ensure that you get the best quality product, we don’t mess with the size of the meat or fish. You pay for only what you get.
Why is there a difference between the price of local vendors and FarMeatCo?
FarMeatCo meats are the freshest, most hygienic and tender option available in the market. The meat available at other avenues doesn’t qualify even the bare minimum hygiene and safety standards due to how it is sourced, handled, processed and packed. Our meats are selected with utmost care by a team of highly qualified experts. Plus, we don’t charge you for any wastage. You get a better value for money at FarMeatCo than anywhere else.
Transaction money was deducted, but I did not get an order confirmation.
This generally happens due to an issue from your bank side, where the funds are held up. Typically, you should get an automatic refund within 72 hours. However, if you still want to clarify, please contact our team via email at contact@farmeatco.com or call us at 011 400 78 786.
Do you offer refunds?
Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment. Please review your order carefully before submission. However, if your order has arrived damaged or defective, you can raise your concerns by reaching out to us at the time of delivery on 011 400 78 786. The refund will reach you in 15 working days
I have not yet received my refund for online payment.
Once the refund process has been initiated, the amount will be returned to your bank account within 7 business days. If you haven’t received your refund within 7 business days, please reach out to us at contact@farmeatco.com or call us at 011 400 78 786.
What if I pay via Cash on Delivery and seek a refund due to cancellation?
Send us your bank account details for NEFT. The bank account details should match with your FarMeatCo account. If not, then a declaration is needed from your side stating the same.
What modes of payment do you accept?
We accept online payments through all major credit & debit cards, NEFT, PayTM Wallet and cash on delivery. The payment has to be made in India Rupees, as per the final invoice.
What happens in case of a payment failure?
In case of any payment failures and charges incurred by the payment gateway, refunds will be routed through the vendor’s payment gateway. Refund is back to source only and subject to third party vendor’s policy. Payment to other than customer accounts /third party payment is not permitted under the Prevention of Money Laundering Act.
Delivery Related Queries
Can I ship to multiple addresses at the same time?
Unfortunately, we are unable to ship to multiple addresses at this time. We recommend placing separate orders for each address.
Do you charge for the delivery?
A flat delivery charge of Rs.25 (including GST) is applicable on all deliveries.
QualityRelated Queries
I have a quality concern. What do I do?
From processing to delivery, we take stringent care at every step of the way to make sure that there are no quality concerns whatsoever. However, if you still feel that there’s a lapse in quality from our end, you can contact us at contact@farmeatco.com or 011 400 78 786.
Returns Related Queries
My item arrived damaged or defective. What should I do?
Meat products can only be returned if : 1. It’s delivered after the expiry date. 2. The package has been altered or damaged during transit. 3. The item delivered is not what you had placed an order for. If you are unhappy with your order, please raise your concern by reaching out to us at the time of delivery on 011 400 78 786.
Tech Related Queries
My mobile app is very slow or hanging.
Close all your open apps and restart your app again. If you’re still facing issues with your app, check your network for any connectivity issues. If the problem still persists, contact us via email at contact@farmeatco.com or call us at 011 400 78 786.
I am unable to find myself on the mobile app.
Close all your open apps and restart your app again. If you’re still facing issues with your app, check your network for any connectivity issues. If the problem still persists, contact us via email at contact@farmeatco.com or call us at 011 400 78 786.
There’s an error that keeps popping up every time I checkout.
An error message at checkout could mean a few things. Make sure your billing information is correct. This includes the card number, expiration date and CVC security code. If your card has expired or has an invalid expiration date, the payment won’t go through and you may receive an error message. Unfortunately, there is no way for us or our system to override incorrect verification. In case you still need help, please mail us at contact@farmeatco.com or call us at 011 400 78 786.
Cooking Related Queries
Can I fry my marinades?
Yes, you can, but our master chef doesn’t recommend it. Just add a dash of oil in the pan and stir.
My marinade tends to burn in the pan.
Lower the flame and sprinkle water into the pan. Keep the pan closed with its lid, so that the moisture is retained.
I have a lot of residue left in the pan. What can I do with it?
Add water (or wine/juice) and warm it up. Keep stirring. Soon you’ll have a tasty sauce cooking up in your pan. This sauce is rich in flavours. You can pour this over your meat or thicken it and serve it along with your dish.
Do I need to mix up the marinade once again?
It will be nice if you can freshen them up by just tossing it around in a pan before you get them on the stove.
Can I cook the marinade in an oven?
Yes, you can. Cook it at 180⁰ C. If your oven supplies heat from only one side, you have to turn the marinades over halfway through the process.
Can I cook the marinade in a microwave?
No, it’s not recommended. Microwaving it will dry out the insides of the meat or fish. That’s not a good eating experience.
Can I cook the marinade in a pressure cooker?
Yes, of course. You don’t need to keep whistling about it though. Let the pressure cooker take care of it. The tempting aromas will carry to the neighbours.
How do I cook the marinades?
You can cook them in a non-stick pan with a dash of oil or you can cook them in a barbeque.
About Meat
Lamb meat is called just lamb. It’s more tender and juicy than mutton (the meat from Sheep). Sometimes, Goat meat is also called mutton, but there’s a vast difference in taste between Sheep mutton and Goat mutton.
We accept online payments through all major credit & debit cards, NEFT, PayTM Wallet and cash on delivery. The payment has to be made in India Rupees, as per the final invoice.
What is fresh meat?
Meat that is sold soon after slaughter is considered fresh meat. The use of refrigerators in India reached widespread use only in the seventies and eighties, so meat had to be consumed soon after buying it, as one could never store it at a lower temperature. Even then, after it was cooked, it had to be consumed soon after. Unless it was pickled or had some added preservatives to extend its life.
Your safety is always on the top of our minds. From procurement to delivery, we keep our meat chilled at a temperature range between 0⁰-4⁰ Celsius. Thus, bacteria are kept out of the door and the meat is safe to consume. Also, the meat’s deterioration is minimal till it reaches your stove. This is what we mean by fresh meat (note: not frozen). As for fish, the fruit of the sea, we at FarMeatCo rush it to your door as soon as they land on shore.
Are your meats processed using any antibiotics and growth promoting hormones?
Nope. The only thing we add to our meat is oodles of love and care.
Is the seafood fresh? How can I be sure?
Fish that smells is definitely not fresh. It’s ironic, but fresh fish doesn’t smell fishy. When you smell fish you should remember water flowing freely in nature. You’ll be able to see it in the fish’s eyes. FarMeatCo seafood is always fresh. Once you’ve experienced it, we’re sure you’ll be hooked.
What is the difference between fresh / frozen meat?
A Catch-22 question. Theoretically, frozen meat is any meat which has been held in a frozen atmosphere and whose temperature has dropped below -4⁰ C. Fresh meat is meat straight from the animal, held in a chill atmosphere below 4⁰ C but above freezing temperature. Also, fresh meat is always ready for consumption right away. You don’t have to thaw it or wait for it to defreeze.
Am I being charged for the wastage too?
If you go to the butcher shop and choose a cut of meat or fish, it’ll be weighed first and the butcher will claim his pound of flesh. And then if you want it scaled or cleaned, the butcher will do that for you, but unfortunately you’ve already paid for that wastage. The FarMeatCo Way is to clean the meat or slice it beforehand by our champion team. You get a product that you don’t see being torn up in front of your eyes after you’ve paid for it. So, to answer your question, no, you’re not being charged for the wastage.
Do you process Pork and Beef?
Nope. No pork and beef whatsoever.
What is the shelf life of FarMeatCo meat?
All FarMeatCo products will have an expiry date sticker (or best before sticker) which would mention the date before which the product can be consumed.
How do I find out the nutritional information about the product?
Fresh meat has standard nutritional information that doesn’t vary much. We have it listed on our website for certain products. If you need exact details about the product, you can write to us at contact@farmeatco.com
What do you mean by ‘Whole Fish’?
The FarMeatCo Whole Fish is cleaned off scales, gutted, and washed in cold water. The fish is not cut into steaks, or filleted. It’s ready to cook right away.
What do you mean by ‘Tenderloin’?
Tenderloin is found in every animal on either side of the backbone, towards the inside of the animal. It is the most tender part of the animal as it’s never exercised. No fat, no tough muscles, just melt-in- your-mouth goodness.
What is the difference between Whole and Tail-on Prawn?
The Whole Prawn comes with its head, shell and tail. The Tail-on Prawn comes to you shelled, deveined with its head removed, and with its tail on to give you that tantalizing crunch.
What is used for casing the cold cu
We use synthetic casings for our cold cuts to retain their freshness and juicy texture.
Can I get custom cuts?
No. Let us know what your requirement is. Our catalogue is quite exhaustive. Maybe we have missed something out. Lamb meat is called just lamb. It’s more tender and juicy than mutton (the meat from Sheep). Sometimes, Goat meat is also called mutton, but there’s a vast Do you process Pork and Beef? Nope. No pork and beef whatsoever.
How does FarMeatCo maintain the meat’s freshness?
From procurement to delivery, we have a stringent and robust cold chain in place, which holds our products between 1⁰ to -4⁰ Celsius. This ensures that the meat is always fresh till it reaches you.
Is it safe to freeze the meat, and then thaw it and consume?
Safe? Yes. As long as you cook it right after thawing. However, we won’t advise you to freeze it. At FarMeatCo, we take great measures to make sure that the meat you get is always fresh, never frozen. You see, fresh meat loses its tenderness and juiciness when it’s frozen. That’s why we advise you against freezing meat.
What do you mean by ‘Fillets’?
Fillet is the meat of fish without bones. Just plain champion meat.
What do you mean by ‘Steaks’?
A fish steak (also known as fish cutlet) is a cut of fish wherein the cut is made perpendicular to the spine. Depending on the fish it can either be boneless or with bones.
General Queries
I have a business proposal for FarMeatCo
Please write to us at contact@farmeatco.com with all the necessary details. Your proposal will be shared with the relevant team. If your proposal interests us, we’ll get back to you.
I want to work for FarMeatCo
We’re always on the hunt for talented individuals to join our team. Please send in your resume to contact@farmeatco.com
